Sizing
How do I find my size?
We have a dedicated Shop by Size page to help you find the right fit. You can also refer to our detailed size charts available on each product page. If you're between sizes, we recommend sizing up for a relaxed fit or sizing down for a more tailored look.
Do your sizes run true to size?
Our garments are designed to Indian standard sizing. We recommend checking the size chart on each product page, as fit may vary slightly by style and silhouette.
Fabric & Care
What fabrics do you use?
We work primarily with premium muslin — a breathable, lightweight fabric that is gentle on the skin and ideal for India's climate. Muslin naturally gets softer with every wash, improving in feel and comfort over time.
How should I care for my garments?
For best results, machine wash cold on a gentle cycle or hand wash with mild detergent. Avoid harsh bleaches. Tumble dry low or lay flat to dry. Iron on medium heat if needed. Always check the care label on your specific garment for detailed instructions.
Shipping
Where do you ship?
We ship across India and internationally to 28 countries. See our Shipping Policy for the full list of international destinations and rates.
How long does delivery take?
Domestic orders within India typically arrive in 4–7 business days. International orders generally take 10–20 business days depending on the destination and customs clearance.
How much does shipping cost?
Standard domestic shipping within India is ₹50 per order. International shipping is ₹1,700 per order. For full details, visit our Shipping Policy page.
Can I track my order?
Yes. Once your order is dispatched, you will receive a tracking link via email and/or SMS. You can use this to monitor your shipment in real time.
Payment & COD
Is Cash on Delivery (COD) available?
Yes, COD is available for eligible domestic orders within India. Simply select Cash on Delivery at checkout. Please note that COD may not be available for all pin codes or order values.
What online payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and wallets via Razorpay. All transactions are secured and encrypted.
Returns & Exchanges
What is your return policy?
We accept returns within 7 days of delivery for items that are unused, unwashed, and in their original packaging with tags intact. Please visit our Return & Exchange Policy page for full details.
How do I initiate a return or exchange?
Email us at Customercarenaeim@Gmail.com with your order number and reason for return. Our team will guide you through the process within 1–2 business days.
Are sale items returnable?
Items purchased during sale events or with discount codes may not be eligible for returns. Please check the product page or contact us before purchasing if you have concerns.
Orders
Can I cancel or modify my order?
Orders can be cancelled or modified within 12 hours of placement, provided they have not yet been dispatched. Please contact us immediately at Customercarenaeim@Gmail.com if you need to make changes.
My order was cancelled — what happened?
Orders may be cancelled due to payment verification issues, inventory unavailability, or suspected fraudulent activity. If your order was cancelled, you will receive a notification. For COD orders, no charge is applied. For prepaid orders, a full refund will be initiated within 5–7 business days.
Still have questions?
We're here to help. Reach out to us at Customercarenaeim@Gmail.com and our team will respond within 1–2 business days.