We want you to love what you wear. If something isn't right, we're here to make it easy. Please read our policy carefully before initiating a return or exchange.
Return Eligibility
We accept returns within 7 days of delivery, provided the item meets all of the following conditions:
- Unused, unwashed, and unaltered
- Original tags and packaging intact
- Accompanied by proof of purchase (order number or invoice)
Items that do not meet these conditions will not be accepted for return.
Non-Returnable Items
The following items are not eligible for return or exchange:
- Items purchased during sale events or with discount codes (unless defective)
- Innerwear, swimwear, or other hygiene-sensitive items
- Items marked as “Final Sale” on the product page
- Gift cards
Exchange Policy
We offer exchanges for a different size of the same product, subject to availability. Exchanges must be requested within 7 days of delivery and the item must meet the same eligibility conditions as returns.
If the desired size is unavailable, we will process a store credit or refund as per your preference.
How to Initiate a Return or Exchange
- Email us at Customercarenaeim@Gmail.com with your order number, the item(s) you wish to return or exchange, and the reason.
- Our team will review your request and respond within 1–2 business days with instructions.
- Pack the item securely in its original packaging and ship it to the address provided by our team.
- Share the return tracking number with us once dispatched.
Return Shipping
Customers are responsible for return shipping costs unless the item received was defective or incorrect. We recommend using a trackable shipping method, as we cannot be held responsible for items lost in transit.
Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- Prepaid orders: Approved refunds will be credited to the original payment method within 5–7 business days of approval.
- COD orders: Refunds will be issued as store credit or via bank transfer. Please provide your bank details when initiating the return.
Defective or Incorrect Items
If you received a defective, damaged, or incorrect item, please contact us at Customercarenaeim@Gmail.com within 24 hours of delivery with your order number, unpacking video and clear photographs of the issue. We will arrange a replacement or full refund at no additional cost to you.
Contact Us
For any return or exchange queries, reach out to us at customercarenaeim@gmail.com. Our team is available Monday to Saturday and will respond within 1–2 business days.